WhatsApp is the leading communication channel in Senegal. For a business, it is also a source of repetitive work: answering the same questions, confirming, following up, sending documents.
WhatsApp Business app or API?
The WhatsApp Business app is enough to get started: catalogue, quick replies, away message. Once volumes grow, the WhatsApp Business API lets you connect WhatsApp to your tools and truly automate conversations.
The most profitable automations
- Order and appointment confirmations
- Automatic reminders the day before an appointment
- Step-by-step delivery tracking
- Sending invoices and receipts
- Following up on unsigned quotes
Keeping the human touch
Good automation knows when to step aside: as soon as a request is out of scope, the conversation is handed to a team member with the full history.
We design and maintain these workflows for you, in line with Meta’s rules and your customers’ privacy.